Service: customization, production, and logistics one-stop

Pre-sale issue

Q1: Are you a factory or a trading company?

A: We are a factory established in 2008, which specializes in paper bag machines with more than 15 years of experience, integrating product development, design, production, and sales.

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Q2: How does your factory control the quality?

A: We have passed ISO9001/CE/SGS certification.

Q3: Do you accept customization?

A: Yes, we accept your specific requirements and negotiate the best solution together.

Q5: Where is your factory?

A: Our factory is located in Dongguan City, Guangdong province, China. (Bldg No.12O, XinTaiYang industrial Area, XinAn Road, No.11, Lincun, Tangxia, Town.)

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Related issues in sales

About payment

We can accept payment by T/T, a 30% deposit when the order is confirmed, 70% balance paid before shipment. Other payment terms can be negotiated.

About delivery time

1. The paper rope machine and manual gluing machine can be shipped within 7 working days of receipt of the final payment.

2. For other machines, we will arrange the best delivery date for you according to the actual production schedule. It mostly takes 15-30 working days.

About product inspection

1. Testing video;

2. Sending the finished products;

3. Visiting our factory before your order or before shipping your order.

About packaging and transportation

Samples or small products are usually shipped by express mail. The machine is wrapped in PE film and packaged into a plywood box. We usually make the shipment from Shenzhen Ports, China.

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After-sales services

Warranty period of the machines

All machines have a 12-month warranty.

Machine installation and related

Regarding machine installation, later use, accessories loss, and other problems, you can contact us by phone or email,  we will solve the problem for you as soon as we receive the information.